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Project Return Peer Support Network
Taking Charge Together!

Job Title:

Program Manager PRRCH

Job Description:

Location: Hacienda of HopeLong Beach

Hours: Monday through Friday (Shifts will vary; evenings, nights, weekends, holidays)

FLSA Status: Non-exempt, Full-Time 36.25 hours a week

Pay Range: $45,240.00 - $56,550.00

Reports to: Program Director

Summary: Under general supervision of the Program Director the Program Manager provides direct supervision to staff. Works with guests to provide information, peer-to-peer support and/or self-help services as needed or requested. This position is reserved for an individual with lived experience.

Essential Functions: Under the supervision of the Program Director this person ensures contractual requirements are met by ensuring that all staff billing paperwork for all bill-able efforts is correct and submitted on time. This person has excellent organizational and logistical skills.  This position requires ongoing effort to provide direct service to the people we serve, along with helping to connect people to resources. 

Work activities may include any or all of the following:

  • In conjunction with the Program Director, the Program Manager will ensure all shifts at Hacienda of Hope are covered by two staff 24 hours a day, seven days a week
  • Under the direction of Program Director, Program Manager will submit any request for shift or internal program changes. These requests will require Program Director and Project Director approval
  • Edits and Maintains the Time & Attendance System & complies with payroll deadlines
  • Monitors the billing against target goals and ensures that billing deadlines are met
  • In collaboration with the Program Director this individual will maintain the database of PRRCH guests and service recipients, with contact information
  • In collaboration with the Program Director, the Program Manager will conduct performance reviews with their assigned staff
  • Supervise and train assigned program staff in accordance with organizational policy applicable laws and regulations
  • Meets with all guests to ensure that their identified goals during their stay are being met and provides updates to the Program Director
  • Provides hands-on “life coaching” to train, mentor, and support guests with the acquisition of basic skills in activities of daily living (hygiene, meal preparation, home care, medication management, other self-care, public transportation access/travel training, etc.)
  • Works actively with the team members to develop strategies for outreach to guests who tend to isolate themselves
  • Create and maintain the calendar of community outreach and engagement activities
  • Works with group facilitators to document group outcomes and alignment with the 8 Dimensions of Wellness, including skills taught for resilience, hope, and recovery
  • Contribute to and supports a culturally diverse and sensitive environment
  • Maintains an open and cooperative approach. Provides an environment of acceptance that supports and respects people of different gender, ethnicities, cultural values, sexual orientation, race, language, religion, age, disability, family composition and socio-economic status
  • Maintains a clean, positive and supportive work environment and a general spirit of cooperation. Is a team player who maintains effective working relationships and communicates clearly in a respectful and professional manner with staff and guests. 
  • Works cooperatively with others to assure the smooth and seamless delivery of comprehensive services to guests, attends required trainings and meetings 
  • Conduct follow-up to outreach activities, e.g., phone calls, sending materials, scheduling next steps, etc.
  • Organize and maintain resource materials and reference documents 
  • Work closely with the Program Director to maintain overall responsibility and accountability for ensuring the program outcomes are achieved and reported
  • Performs other related duties as assigned by the Program Director for the purpose of ensuring the efficient and effective functioning of the program and activities
  • Must have a desire to work with individuals impaired by extreme distress / mental illness and believe in an individual’s ability to recover from disabling mental distress  
  • Must verbalize an initial and ongoing understanding of environmental variables that may present while performing administrative tasks and/or providing direct services as an PRPSN employee (i.e., individuals presenting at the agency in extreme emotional states)
  • Must exhibit good personal judgment, a non-bias attitude, sensitivity, and discretion when dealing with other individuals. Must demonstrate the skills and ability to “work and play well with others” interacting with co-workers, program participants, family members and community partners effectively and responding appropriately when experiencing interpersonal conflict with others
  • Peer Advocate Certificate/Training and demonstrated experience in peer support, peer advocacy or self-help.  Obtaining a Peer Specialist certificate within 6 months will be required for any candidate that doesn’t currently have one.    
  • Other duties as assigned by the Program Director
  • Models PRPSN approach, mission and core values in all communication and correspondence.



  • Experience in establishing and maintaining collaborative professional relationships.
  • Peer Advocate Certificate/Training and demonstrated experience in peer support, peer advocacy or self-help.  Obtaining a Peer Specialist certificate within 6 months will be required for any candidate that doesn’t currently have one.   
  • Effective English and speaking, reading and writing communication skills; 
  • Must be well-organized and able to explain how 
  • Demonstrated basic computer/word processing skills, including Microsoft office.
  • Class C driver’s license, daily access to a car and proof of valid automobile insurance.
  • All employees that drive personal vehicles for daily job functions must provide proof of auto liability insurance of a 30,000 / 60,000 policy upon the first day of employment, maintain required coverage amounts and provide ongoing documentation of continuous coverage.
  • Flexible work schedule to include evenings, nights, weekends and holidays.
  • Must know or quickly acquire extensive knowledge of local community resources.

Physical Demands
Intermittent = 1-5 % Occasional = 6-37% Frequently = 38-75 % Continuous = 76-100%


Health Benefits
We offer a choice between two different HMO's, dental and vision care.

Paid Time Off
We offer a combination of 11 holidays, 2 weeks of sick time, 2 weeks of vacation time and 2 personal days off per full time employee

403 B Retirement
We offer a voluntary 403 B retirement plan for your future

Employee Assistance Program
We offer an EAP that is confidential and supportive for personal, family and work issues. EAP is available 24/7

Job ID



Program Manager

Job Type



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