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Job Title: Peer Supporter (Hacienda of Hope)
Reports To: Program Director
FLSA Status: Non-exempt, full time 36.25 hours M-F –some weekends
Hours: Monday through Friday (Shifts will vary; evenings, nights, weekends, holidays)
Pay Range: $37,700.00 - $49,010.00
Summary: Works under general supervision of Program Manager and/or Program Director. Works with guests to provide information, peer-to-peer support and/or self-help services as needed or requested. Position is reserved for a person that self identifies as having personal lived experience in the mental health system.
Essential Duties and Responsibilities: Please note that the duties may vary depending on department size, organizational structure and/or geographic location. Works actively within a multi-disciplinary team environment to develop and deliver peer-to-peer and self-help opportunities and services for clients/guest as identified. Link potential and current guests to community resources, ensure participants are registered, perform cleaning responsibilities, complete registration paperwork, complete daily COS billing notes, and facilitate self-help workshops or groups as needed or requested. Work activities may include any or all of the following:
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Provide hands-on Life coaching to train, mentor, and support clients.
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Provide hands-on “life coaching” to train, mentor, and support clients with the acquisition of basic skills in activities of daily living (hygiene, meal preparation, home care, medication management, other self-care, public transportation access/travel training etc.)
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Provide bridging services to clients in transition from or to other programs including community residence or hospitals. Empower clients by building awareness of specialty services including health, mental health, housing and substance use.
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Provide outreach and engagement services to link guest to community resources and inform agencies in the community about the program services.
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Participation with the team members to assist in the development of a Wellness Service Plan (s) for clients, especially those plans that will contain involvement with a peer-support or self-help linkage component. Works actively with the team members to develop strategies for outreach to clients who tend to isolate themselves.
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Provide supportive assistance to, and the modeling of self-advocacy with the guest to help/him/her obtain and keep housing, health care benefits, SSI entitlements, etc.
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Provide supportive assistance to, and the modeling of self-advocacy with the guest to help him/her research and access needed and desired community resources.
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Research, develop, plan, coordinate and/or offer structured workshops, peer support and self-help groups, wellness activities, employment or education support activities, recreation activities and/or social outings that reflect the client’s needs, interests and desires. Coaches and supports peer clients/guest to research, offer, plan and lead these activities for themselves and others.
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Perform intake assessments and registration for guest who enter program. Interview guest to inform them of house rules and ensure adherence to policies and participation of those guidelines.
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Screen potential guest to determine if they meet the qualifications and criteria for admittance into the program.
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Perform COS billing notes to document peer support services that are provided to guest.
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Ensure participants are registered and proper documentation are submitted in a timely manner to ensure service and program delivery.
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Be supportive and contribute to a culturally diverse and sensitive environment. Maintain an open and cooperative approach. Provide an environment of acceptance that supports and respects people of different gender, ethnicities, cultural values, sexual orientation, race, language, religion, age, disability, family composition and socio-economic status.
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Complete daily cleaning responsibilities to maintain a clean, positive and work environment and a general spirit of cooperation. Physical activity is required (i.e., sweeping, mopping, dishwashing, vacuuming, cleaning bathrooms). Be a team player by maintaining effective working relationships and communicating clearly in a respectful and professional manner with staff, outside agencies and clients/guests.
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Works cooperatively with others to assure the smooth and seamless delivery of comprehensive services to members, attends required trainings and meetings and participates actively in the community life of worksite.
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Contribute to and supports a culturally diverse and sensitive environment. Maintains an open and cooperative approach. Provides an environment of acceptance that supports and respects people of different gender, ethnicities, cultural values, sexual orientation, race, language, religion, age, disability, family composition and socio-economic status.
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Maintains a clean, positive and supportive work environment and a general spirit of cooperation. Is a team player who maintains effective working relationships and communicates clearly in a respectful and professional manner with staff, members and outside agencies.
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Works cooperatively with others to assure the smooth and seamless delivery of comprehensive services to members, attends required trainings and meetings.
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Must have a desire to work with individuals impaired by extreme distress / mental illness and believe in an individual’s ability to recover from disabling mental distress.
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Must verbalize an initial and ongoing understanding of environmental variables that may present while performing administrative tasks and/or providing direct services as an PRPSN employee (i.e. individuals presenting at the agency in extreme emotional states).
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Must exhibit good personal judgment, a non-bias attitude, sensitivity, and discretion when dealing with other individuals. Must demonstrate the skills and ability to “work and play well with others” interacting with co-workers, program participants, family members and community partners effectively and responding appropriately when experiencing interpersonal conflict with others.
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Other duties as assigned by the Program Director.
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Models PRPSN approach, mission and core values in all communication and correspondence.